[Resolved] Snapdeal.com — bluffing your genuine customer will cost you very heavy.

vikrant Gauraw

from Lucknow, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	online shopping

As i have order a venture compbook laptop and have paid 12k but after getting few order status for next few days, suddenly you denia to deliver by giving an unacceptable reason and cancelled my order. And text me massage that you will refund my money in next 7-10 days in whole process you have bluffed me and take 12k for about a month and you think i will take my same amount and do nothing.. Den please be ready to pay the penalty or stand on ur promise and deliver my order.. Instead of giving any excuse.
Because you are again showing the same product at your site and you have gave me an excuse text it is not available. It's clearly show your bluffing intention.
Thank you.

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Mar 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Snapdeal.com Customer Care's response Dear Vikrant Gauraw,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Jan 25, 2018

Updated by vikrant Gauraw My order ID is [protected]
Logined by an facebook Id- [protected]@gmail.com

Jan 26, 2018

Updated by vikrant Gauraw Why are you not giving any proper and satisfactory justification.. By when I will receive my order or I will have to go to Court to take same serious action regarding the same against snapdeal.

Jan 27, 2018

Updated by vikrant Gauraw You have two more days to act and respond.. I am going to file a case against snapdeal in consumer court by Monday...
Then only you will deliver my product. I have all short of evidence that you have cheated on me.

Verified Support

Jan 29, 2018

Snapdeal.com Customer Care's response Dear Vikrant Gauraw,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal

Feb 02, 2018

Updated by vikrant Gauraw Till today you have done nothing regarding the same. Please don't test my patience.
Again I am warning you. And your company.

Feb 04, 2018

Updated by vikrant Gauraw All your time is over but still you didn't refund my money, plaese refund my money. As soon as possible

Feb 04, 2018

Updated by vikrant Gauraw And update me how much more time it will take.
And please provide me customer executeive contact no. Not your computer recorded customer care no. I want to talk to your customers care executeive

Feb 05, 2018

Updated by vikrant Gauraw Sir stop being dumb, and stop ignoring my complaint updates it's being 3 weeks and you have not refunded my money which I have paid through HDFC credit card on 18/01/2018. Amount of 11999.rs for the venturer compbook laptop. You had automatically canceled my order end have not refunded till date.

Feb 05, 2018

Updated by vikrant Gauraw You have canceled my order on 22/1/2018 and today it's 5/02/2018 and you have not refunded till date

Feb 07, 2018

Updated by vikrant Gauraw You have canceled my order on 22/01/2018 and till the date you haven't refunded my money 11999rs. Will you please refund it

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Comments

chaitanya akula

from Hyderabad, Telangana

I purchased HTC desire 620g phone on 1 may 2015 for 14500, now these phone cost is 7499.So, I want to get my money back how much i paid extra.

Sachin Salve

from Solapur, Maharashtra

If I purchase 5K assured gift HD tv 2000 already transfer they calling me for remaining amount to deposits kindly help calling number [protected].
Please help me whether I deposit amount or not?
http://m.snapdeal.com/product/sony-klv40r352e-102-cm-40/[protected]?&utm_campaign=AppShare_productSha...⇄
Sachin Salve
[protected]
[protected]

Snapdeal.com Customer Care's response, Jan 24, 2018

Verified Support

Dear Sachin Salve,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal