[Resolved] Snapdeal — delivery of wrong item | |||||
My snapdeal order number is [protected] and ticket id's are 45684503 & 45691103. I have ordered sony mdr-xb50bs but i get sony mdr-g45lp. When i received that package it was in the red color box printed snapdeal logo on it. Which is just covered by a normal white color tape on its one opening and the other opening is covered by the tape with snapdeal logo. The red box which i received was neither tampered nor damaged. The invoice/bill for that item is also missing from this package. I am very worried about that i have not received what i ordered. I have also requested to return that item and the status of return request is under process. Snapdeal is not taking that item back nor arranging a reverse pickup for this item. They are also not acknowledging my complaint. Kindly give an order to snapdeal to approve this return request and arrange a reverse pickup courier to pick that item. I am sharing you the images of the items which i have received. Kindly take that item back and refund my money as quickly as possible. Was this information helpful? | |||||
Jan 27, 2018 Complaint marked as Resolved I have received my refund in my bank account. A big thanks to snapdeal team that they have refunded my money. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jan 24, 2018 Snapdeal.com Customer Care's response Dear customer (Tayyaba0312), Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal Jan 25, 2018 Updated by Tayyaba0312 The item has been successfully picked up at my location yesterday. I have sent many emails to snapdeal support that item has been successfully picked up from my location and initiate my refund. But I have not got any reply from them. Today I have received a threat call from an unknown number he told his name Sangam Singh. He told me that he checked and verified that there is no issue with your order. Then he threatened me that "we are going to file F.IR. against this matter.". This is a new trick of snapdeal for not refunding the money by threatening the customer and also showing fear of legal case to the customer by calling the customer from unknown. Why don't you think that customer can also lodge a legal case against this matter. But I don't want to take bother about the legal case, lawsuits, advocate for just rupees 4350/-.That's why you are underestimating me. Please do not underestimate me and stop threatening me.I have already successfully returned that item. Kindly initiate my refund immediately. For any update kindly call on my registered mobile number. | |||||
 3 Comments | |||||
Comments
Name : Mitesh Varu
Mobile No: [protected]
Order id -[protected]
Ticketid[protected]
I have ordered pendrive..but it's poor quality so returned back...but now they refuse to refund money..
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Mobile No: [protected]
Order id -[protected]
Ticketid[protected]
I have ordered pendrive..but it's poor quality so returned back...but now they refuse to refund money..
Snapdeal.com Customer Care's response, Jan 24, 2018
Verified Support
Dear Mitesh,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal
Snapdeal defective product delivered and won't be replaced my product reference no 45482148
Snapdeal.com Customer Care's response, Jan 25, 2018
Verified Support
Dear Tanya,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal
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Order Number-SDA64D/62755
Order Date 17 jan2018
Receive Date 22jan218
Your item is very bad
Im unhappy your survice
I return item for you
Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal
Hope you are doing good.
We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.
Thanks,
Team Snapdeal