Airtel — unable to recharge 448 from main balance

Address:

Chennai, Tamil Nadu, 600021

Airtel — not able to use main balance for 448 plan recharge
My number: [protected]


Hi, my airtel app shows me new offer of 448 plan. But i am unable to activate that plan with my main balance. I hve balance of rs448. I called customer service for help but they told me to recharge for rs 448 and cant be activated with mobile balance. But why shld i spend money when i hve balance in my mobile.
Airtel is now customer friendly.
I think it's better to change service... I am totally upset...