[Resolved] Royal Sundaram General Insurance — car insurance claim | |||||
Hi, This mail is regarding an insurance claim which i have made for my ford figo vehicle with registration number ap28dg8054, which is being serviced at carz madhapur. My car met with an accident and the engine oil sump got badly broken thus leaking all the oil under it. Now i stopped my vehicle immeditely as soon as the oil leakage was evident to me. Now the engine is ceased and needs repair. Royal sundaram is not agreeing to bare the engine parts in insurance. Which is in correct and atleast the part should be covered. I can continuously calling the validation person, he is very rude, talks badly and cuts the call. He drops the call every time i try to reach him. Can you please ensure to cover the parts required for repairing of the engine and not just the oil sump. As per the rules the insurance is not covered for consumables which i agree however it definitely covers the part which are non consumables and are bound to damage. While taking insurance we rely on brand image and trust. But it will be a bad experience is insurance is denied for genuine part and genuine reason. Can you please take this request on highest priority and resolve the issue. I am sincerely hoping a resolution from your side being a loyal customer. Please feel free to forward this mail to higher authority if needed. Policy number: fop1161093 Regards, Pradeep [protected] Was this information helpful? | |||||
Mar 15, 2018 Complaint marked as Resolved Royal Sundaram General Insurance customer support has been notified about the posted complaint. Verified Support Feb 12, 2018 Royal Sundaram General Insurance Customer Care's response Hi Pradeep, thank you for sharing your policy number with us. Our team will get in touch with you.
Feb 12, 2018 Ajeetkumarsahu's response Pls action
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1 Comment | |||||
Comments
My car Swift dzire accident in 21 april 2017 uska claim abhi tak nahi Mila hai
Reply
Tarun Grewal's reply, Apr 6, 2018
Fake company hai nahi degi claim.
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