[Resolved]  Zoom Car — zoomcar pedl : unable to end my trip

Address:Bangalore, Karnataka

Hello

It has been 1hour and i have used it for 18 minutes but still my trip is not ending and my balance is deducted from paytm.
I am unable to end my trip now.

And my money from paytm is also deducted. Ending the trip is like coming outstanding balance 2rs and when i click on pay now. It is stating no outstanding balance

Help me with this.

Regards
Akshay

Cycle number: 100227
Area: fortune it park, hsr layout
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Mar 21, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Feb 18, 2018
Updated by Akshay Bhan
Even if I am trying to connect to Customer Care, No body is picking up the call.
Feb 18, 2018
Updated by Akshay Bhan
Now that the trip has ended, You have deducted more rupees

What you have to say about this?
Feb 18, 2018
Updated by Akshay Bhan
No reply yet
Verified Support
Feb 18, 2018
Zoomcar Customer Care's response
Hello Akshay,

Greetings!

We are sorry for the trouble caused. Request you to write to us through our contact us page on the application or website, our team will have a check and do the needful.

Regards,
Appachu
Zoomcar
Complaint comments 

Comments

Sir, I have tried to unlock PEDL cycle.But the cycle was Not unlocked. Instead TRIP Started.I have also tried to End Trip.The command was not taken.It was also intimated to you on same day.
After rigorous try The TRIP Ended and Rs27/-payment deducted from my Paytm account.
Please return the same to my Account
My registered mobile number is [protected].
Area-Kolkata.
Thank You.
Zoomcar Customer Care's response, Oct 13, 2018
Verified Support
Hello User,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar

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