Lloyd — lloyd split ac caught fire and company not repairing it.

Address:

New Delhi, Delhi, 110096

I have bought 2 lloyd split ac in the month of july, 2017.ac came with 5 years warranty.
On 18th feb, 2018, while i switched on my ac to check whether i need some servicing it suddenly caught fire after sparking.in the moment smoke has been filled in my house and i brought local technician to stop the fire and stop it from aggravating. It was life threatening for us at that moment.

On 5th march, 2018 i called customer care and filed my complaint with the executive and received a complaint no,. Hil[protected].

Next day, a technician visited my house and took pictures of the burnt ac and he said that i would receive a call the next day.

Next day i got a call from the area manager, he said that as the part is burnt he would not be able to do anything as the company mentions that physical damage is out of warranty.

Now, i think the company is trying to dodge their responsibility by providing such clause in their warranty. On the one hand they are making such unsafe acs which can kill people and on the other hand, they don't want to accept the responsibility.

I am feeling cheated by the company that in the name of 5 yr warranty they are selling their products but due to some smart clause they are dodging the bullets. How one supposed to trust lloyd?

I really want the company to repair my ac for their fault. If not, i will move to consumer court or will file fir against lloyd for making such life threatening products.