[Resolved] Cinepolis India — redemptions of loyalty points | |||
I have 483points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same. The link you share for redemption is bogus and your site does not have any process of redemption The points will expire on 31st march 2018. The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help Was this information helpful? | |||
May 10, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Mar 30, 2018 Cinepolis India Customer Care's response Dear Vineela, Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23648) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Apr 09, 2018 Cinepolis India Customer Care's response Dear Vineela, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards Team Cinépolis. | |||
 7 Comments | |||
Comments
I am a club Cinepolis member and my contact number is [protected]. I am facing issues in redeeming my reward points. Please help.
Cinepolis India Customer Care's response, Apr 5, 2018
Verified Support
Dear Customer (Puchuu),
Sorry for the inconvenience. Kindly share the screenshot of the error which you are facing while redeeming the points along with the cinema location and email ID at support@cinepolis.com with your ticket number (24329) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share the screenshot of the error which you are facing while redeeming the points along with the cinema location and email ID at support@cinepolis.com with your ticket number (24329) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Cinepolis India Customer Care's response, Apr 13, 2018
Verified Support
Dear Customer (Puchuu),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
I have ~120 points asssociated to my contact number and I keep on getting message stating I can redeem them by going to cinepolis app/website. But when I try to buy tickets, i get this error - "Failed to complete purchase order". Is there something wrong with your website?
Cinepolis India Customer Care's response, Apr 5, 2018
Verified Support
Dear Customer (arundixit26),
Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.
Website: http://www.cinepolisindia.com/
Regards,
Team Cinépolis
Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.
Website: http://www.cinepolisindia.com/
Regards,
Team Cinépolis
The worst cinema in today's era . I would say. Entered hall for movie baghi 2 . Paid VIP seats ... whole theatre is full of popcorn on floor . Even recliners seats have popcorns n drinks spill on seat. When asked for cleaning took 15-20 min ... and then the cleaner replied I dont know much . As I am new here ...
Cinepolis India Customer Care's response, Apr 6, 2018
Verified Support
Dear Arsh Kathuria,
Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at support@cinepolis.com with your ticket number (24438) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at support@cinepolis.com with your ticket number (24438) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Cinepolis India Customer Care's response, Apr 14, 2018
Verified Support
Dear Arsh Kathuria,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
I am facing the same problem. number i used is [protected]
as they send sms and manage all but no idea on how we can use that ...
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as they send sms and manage all but no idea on how we can use that ...
Cinepolis India Customer Care's response, Sep 10, 2018
Verified Support
Dear Vishal,
Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.
Regards,
Team Cinépolis
Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.
Regards,
Team Cinépolis
I have 200 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.
The link you share for redemption is bogus and your site does not have any process of redemption
The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
The link you share for redemption is bogus and your site does not have any process of redemption
The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
Cinepolis India Customer Care's response, Aug 16, 2018
Verified Support
Dear Prateek,
Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.
Regards,
Team Cinépolis
Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.
Regards,
Team Cinépolis
I have repeatedly recieved and lost points without being able to redeem them.
The link you share for redemption is bogus and your site fails to process process any redemption from the cinepolis points link
The points will expire on 4th july 2019.
The website has a redeem points options but it does not take you to the web page for redemption.
There are numerous complaints on this topic for well over a year and yet Cinepolis has made no changes to its system. Kindly change something. It reflects very poorly on Cinepolis' intentions to stand true on its promise of points. Does each customer have to come to consumer complaints to redeem points? Is that the process now?
Kindly help.
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The link you share for redemption is bogus and your site fails to process process any redemption from the cinepolis points link
The points will expire on 4th july 2019.
The website has a redeem points options but it does not take you to the web page for redemption.
There are numerous complaints on this topic for well over a year and yet Cinepolis has made no changes to its system. Kindly change something. It reflects very poorly on Cinepolis' intentions to stand true on its promise of points. Does each customer have to come to consumer complaints to redeem points? Is that the process now?
Kindly help.
Cinepolis India Customer Care's response, Jul 3, 2019
Verified Support
Dear Customer ( Sukanym ),
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (78743) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (78743) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Jul 11, 2019
Verified Support
Dear Customer ( Sukanym ),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
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The link you share for redemption is bogus and your site does not have any process of redemption
The points will expire on 31st march 2018.
The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help