[Resolved] Zoom Car — charging me 10000 for clutch issues I have not even rode 50kms in hyderabad city

Rizwansyed9

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh
Website:	Zoomcar.com

Vehicle has travelled to srisailam just before i took the car and i took for 1 day just travelling for 50 kms in city it stopped (They later said it's clutch issue) near chutneys and i called customer care around 5 i waited with car till 9:30 till they recovery van came..

Now i don't understand i took the vehicle for 200 kms and not even travelled 50+ now they saying i have damaged cluth which is not possible in single ride without proper serving they given the vehicle just came from travelling very long srisailam

If i took that car for long driving may be the clutch issue have killed me luckily i took car only for city ride soo 30-40kms is what savef my life
Id: jps64osxs
Mahindra kuv100

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Sep 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We do understand your concern here.

We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges.

Regards,
Ramya. S

Jul 28, 2018

Updated by Rizwansyed9 How i can damage a clutch is it accident or what is wear and tear vehicle has travelled long before giving it to me and if travelling 1000kms has no problem then me riding for 50 kms in city how can be damaged ?? If its an accident i can understand and one cannot alone damage internally if some one has take your car and engine problem came has he should pay 1-2 lakhs ??? Isn't it silly ?? I own my self a car and dont tell me what is damage and using something fr long doesn't make it old or what ?? And i pity if your are earning in this way better find something else you thinking like giving a new car yo everyone .. im very sure car has travelled along before its given me even the zoomcar person told just now car came from Srisailam which has travelled way more than 1000 kms and me travelled 50 in city wow amazing.

Verified Support

Aug 02, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We do understand your concern here.

We did have a thorough check and levied the charge on the booking. Unfortunately, we will not be able to do much in this case.

Regards,
Ramya. S

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Comments

Prakash028

from Hyderabad, Telangana

Bro I also had same issue with them have you paid money to them

Zoomcar Customer Care's response, Oct 11, 2018

Verified Support

Hello Prakash,

Greetings!

We are sorry for any disappointment caused.

Please share more details regarding your concern, we shall address it on priority.

Regards,
Sowmya
Zoomcar