[Resolved]  Snapdeal.com — unable to talk to customer care executive on toll free number

Address:Bangalore, Karnataka, 560049

I don't know how to talk to customer care even i try using their customer care number. No option to talk to executive. Have problem with my order and i cannot contact through my registered mobile number [protected]. It's a prepaid order and i cannot track the order worth rs7000. I am being cheated. Need a call from snapdeal before i go to consumer court
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Sep 1, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2018
Snapdeal.com Customer Care's response
Dear [protected]@gmail.com,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
Complaint comments 

Comments

Dear sir
As per order no [protected] I ordered 2 watch but I recv only one watch, kindly rectify my problem as soon as possible otherwise give me my money back.
I had ordered food for my dog almost worth of 10k rupees, without any attempt to deliver they said delivery attempt failed and asked me to give a landmark of address, where I gave the address of my own hospital and it itself is the landmark there as I live in a small town, should I cancel the order?
Snapdeal Order ID: [protected]
I placed the order on Aug 3, but till now I didn't get any update on the order. The status of the order remains same from 3 days. Even there is no valid customer care number to contact and I didn't get a callback regarding the delay. I wish to cancel this order and want you to refund the amount immediately.
Snapdeal.com Customer Care's response, Aug 8, 2018
Verified Support
Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
I have ordered a tv in snapdeal .the name was written while ordering was full hd bigtron tv and now l got hd ready tv and l tried return but they are showing that l can't return the item there is no customer care executive for snapdeal .really difficult for replacement
Its really frustrating I don't know How to talk to SnapDeal customer care. Even i am try calling to their customer care number but no option to talk to executive.

Have problem with my order. Its been more than a week i have raised the return the product for below order. I have not received any call from your any of courier partner.

And i got mail stating that i refused to returned the product but the thing is i didn't receive the call itself from anyone regarding this product.

The service is very poor and not expected like this.

Requesting you to please look into the matter and get back to me as soon as possible and refund my money.

Order#Order ID: [protected]

Hoping for some response now from Snapdeal team.
I ordered today a memory card, i am getting delivery date 6th-10th november, it is taking 1 month. Does your product come feom other planet ?, why it is taking so much time.
Worst part is while trying contact your custome care executive you dont have the option to get connect with your representative
Cant provide register number here due to privacy reason, contact me on [protected]
Snapdeal.com Customer Care's response, Oct 11, 2018
Verified Support
Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
I have many times do mails for my refund but nobody response me... totally frod website
Snapdeal.com Customer Care's response, Oct 17, 2018
Verified Support
Hi Madhu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
I have experienced with snapdeal for the first time .. And I'm totally disappointed .. As i have ordered something from the snapdeal on 15th oct but i have canceled the order in between 5 mins and the money was debited from my account but now its 28 oct. And i didn't evn yet receive my refund .. Can you guys refund ?
Order id is [protected]
I hope you guys are not fraud 🙏
Snapdeal.com Customer Care's response, Oct 29, 2018
Verified Support
Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
I have ordered a timex watch from snapdeal and it's completely fake. I double checked with the timex showroom. As there is no way to contact snapdeal representative. I don't know what to do. Fraud website that sells fake products to their customers. Even you can't provide original product then don't list it. Not even replying to email and no customer care executive number..
I will file a case against these guys for fraud and selling fake products
Snapdeal.com Customer Care's response, Jan 8, 2019
Verified Support
Hi Arya,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
I haven't received my product yet..its showing that the product is delivered to me but i did not got the product...it is pre-paid..i paid the amount through net banking
I m really very disappointed with snapdeal
I want my product..also there is no option for talking with the customer executive

Neither any sms nor any call came from courier...In MY ORDER of Snapdeal app its showing that the product is delivered but i HAVE NOT received it yet..I want to talk to customer care executive ..but it is not possible..why?? i want my order as it is pre-paid
Snapdeal.com Customer Care's response, Jan 12, 2019
Verified Support
Hi Abu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
I ordered a dress which came late 4 days after the estimated date n I missed my function date.
Tried to cancel but the site didn't allow me as it was already dispatched n had stuck in transit.
As soon as I received it I cancelled the order the material was so cheap can't even imagine to wear that.
1 day after cancellation the request was automatically closed without any information or even a message on my registered mobile number.
I am trying to call and speak to the customer care but all is machine by executive to answer my call.
This is pure fraud you guys were not like this before.
Very upset and disappointed with snapdeal.
Snapdeal.com Customer Care's response, Jan 14, 2019
Verified Support
Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
I have ordered 3 packs of matrix shampoo conditioner spa serum but i received a single pack shanaz gold kit and i have paid a full amount of 3 packs of matrix i.e.2181.And when i have return that pack, i did not get refund back of 2 packs of matrix. My order id :[protected].And i am unable to contact customer executive and i have mailed the same issue and still did not get any response back.
Snapdeal.com Customer Care's response, Feb 6, 2019
Verified Support
Hi Abhi!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Abhi991's reply, Feb 7, 2019
Till now I didn't get any update and didn't get refund back
Hi,

I have ordered a electric rice cooker from snapdeal, damaged item was sent to me

They asked me to send by courier which i did using my money and shared details

After that they scheduled pickup, i sent many mails and didnt find any response

Very poor and disappointing support, i strongly dont recommend to buy anything from snapdeal

I couldnt even talk to customer care executive from my registered mobile number
Snapdeal.com Customer Care's response, Feb 8, 2019
Verified Support
Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Sai Krishna 877's reply, Feb 8, 2019
Hello,

Order No 26258041323

Now i see a status of replacement closed, I need immediate support regarding this

I have sent many mails
Snapdeal.com Customer Care's response, Feb 15, 2019
Verified Support
Hi Sai,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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