[Resolved]  Zoom Car — unable to end the trip as the lock of the cycle was broken

The lock of the cycle was already broken when i had unlocked it. I came to know when i was about to lock the cycle. So i am unable to end the trip. The trip is being extended and the money from my paytm wallet is being deducted. Also there is no customer support on phone. Your customer care is totally #. After dropping a mail, you say you will reach me within 24 hours. And what do i do till then? Pay you ₹3 per minute? I need my money back and an answer from the company.
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Sep 23, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2018
Zoomcar Customer Care's response
Hello User,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
Complaint comments 

Comments

I'm shashikant Pedl cycle no100351 I paid two hours 12 rupees but I'm roung outstanding cycle trip end so I'm roung so I'm not extra paid payment 120rs no rules and regulations no idea so I'm not paid payment 120
Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Sashikant,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

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