[Resolved]  Jukaso Journeys — refund of airfare and gifting charges

Sir/madam
I had taken mini membership of jukaso in april 2017. They gave us a complimentary voucher in which they were providing us airfare up-to 20, 000/- and stay in jukaso hotel. As per terms of agreement there is no gifting charges if jukaso nights are given to parents. They charged from us gifting charges of rs. 3000/-. When we made booking in june 2018 they told us that there is an internal issue because of which they are unable to arrange our air tickets. They said take refund of rs. 20, 000/- and book your tickets yourself. I booked tickets for my parents and simultaneously i send an e mail to jukaso for refund of airfare. Till date they did not refund our amount. Even after so many calls to customer care i did not get satisfactory reply so i decided to meet with the management. I went to jukaso inn hotel in sunder nagar delhi. There i met ms. Payal. She is so unprofessional. She was so busy in her gossiping over mobile phone that she did not even bothered that someone is standing in her room. After completing her gossiping she finally listen to our matter and that day she said come on such n such date and collect your cheque. She also said that before coming for collecting cheque message me on so n so no. Or call me. After so many calls she did not even bothered to at least picked up my call. I wats app her she see my message but did not reply. Now it has been more than three months i am struggling to get back my money from jukaso.