[Resolved] Zoom Car — pedl ending trip fail | |||||
I was unable to end my trip even on pedl station i even paid the excessive amount of 1401rs still the timer is running i have paid there multiple time of the following trips from my paytm wallet of every end trip and the app pops backs of my trip running the timer the total amount goes around 1500 which i think is the actual cost of the cycle. Over all of this i am unable to find there customer email i'd or contact no on there site, the help line just shows the steps of how to end the trip and nothing elss. Was this information helpful? | |||||
Nov 9, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 Zoomcar Customer Care's response Hello Rohan, Greetings! We are sorry to know that you are unable to end the trip. Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus Regards, Sowmya Zoomcar | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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From Pedl Zoomcar
First off all there are no customer care number for your pedl service nor there is physical office address on your website to contact you Asap for such issue
I used your bike for half hour which was of the cost of 3 INR and now because of your incomplete application I had paid 1401 INR and over that your company is asking me to pay more 693 which I not used at all .
Going through all of your complains Bellow is your company strategy to earn money by such kind of fraud process. Showing tag of 3 rupees and taking 2000 for single ride
You can see in images Bellow how your application is misleading customer by saying current outstanding balance is zero and asking to lock the bike at station and after you follow all the process still keep the timer on without any clue and not allowing the customer to end the trip . And as in your policy if the bike is damage or hampered while your on the trip they will charge you with criminal offence . So now the customer have to wait with bike so he can mail you and ask you to end the trip and they have mentioned over mail complain will be replyed within 13 to 14 hours . What do You expect from the customer to stay on road for 13 to14 hour for your reply and if you say take the bike home then there other policy will clash saying you have not returned the bike to station to end the trip .so in all that process you have to pay for 13 to 14 hours.
And even when your done with complain and the company accept to end the trip you have to pay the for the processing time they had taken to see through the case of end trip and then they will bill of the same and ask you to pay
Greetings!
We are sorry to know about the trouble caused Kindly raise your concern through the below link, we shall resolve the issue on a priority.
Link: https://www.zoomcar.com/bangalore/contactus
Regards,
Ramya. S