Tata Sky — set top box pairing error wrong card

PMayekar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	TataSky.com

Repeated calls on all your helpline numbers no customer service rep picks up the phone!! Finally after three days a girl calls back and says she can't help me coz I have to give missed calls and that's the only way to solve the issue. Despite telling her that giving missed calls is NOT AN OPTION for wrong card pairing!!
Frustrating making so many calls. My subscriber ID is [protected] and my setup box has a wrong card in it. PLEASE SEND A TECHNICIAN
THANK YOU

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Comments

RaiMaShekhawat

from Jasidih, Jharkhand

I recharged my account after for about 3 months of de-activation and now that I have recharged it is being displayed that there had been a pairing error and the card does not match the set up box. I hope you people can fix it as soon as possible.

Tata Sky Customer Care's response, Oct 20, 2018

Verified Support

Hi, kindly share your RMN/Subscriber ID so we can assist you better.

Rohit@130576

from Mirialguda, Telangana

After 5 months I have recharged my tata sky customer id [protected]. After successful recharge following error message showing in screen
" This is the wrong card for this set top box (pairing error)

Tata Sky Customer Care's response, Oct 20, 2018

Verified Support

Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Kamlakant Kulkarni

from Partur, Maharashtra

Change the old Name Kamlakant Kulkarni New Name Anil Buchale . Address . At. Po. Datta Nagar Station Road partur. Tq. Partur. Dist. Jalna. Pin code. 431501.

Tata Sky Customer Care's response, Oct 13, 2018

Verified Support

Hi, kindly share your RMN/Subscriber ID for further assistance.

Kamlakant Kulkarni's reply, Oct 21, 2018

The company did not have any email or phone. I request that you do not have to change the name and address as soon as possible so that I have to change the service provider.

rashi benani

from Kolkata, West Bengal

I have recharged a wrong subscriber ID.how do I get a refund for the above 900/- amount

Tata Sky Customer Care's response, Oct 13, 2018

Verified Support

Hi, we're here to help! Kindly share your RMN/Sub ID so we can look into this.

Shrikant Aswar

from Kolkata, West Bengal

Not seen

Tata Sky Customer Care's response, Oct 13, 2018

Verified Support

Hi, kindly share your RMN/Sub ID along with the details of your concern, we will get back to you with a positive response.

Aabana Rao

from Nashik, Maharashtra

Sony channels are discontinued and the missed call numbers mentioned on the screen are not reachable

Tata Sky Customer Care's response, Oct 13, 2018

Verified Support

Hi, we understand what this has been like for you. Kindly share your RMN/Subs ID for further assistance.

Vimal Pithadia

from Mumbai, Maharashtra

Tata sky removed Sony Sab HD and Sony MAX HD from my pakage without any notification. i have already paid for entire year.

Tata Sky Customer Care's response, Oct 13, 2018

Verified Support

Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest.

Sagar badokar

from Bhusawal, Maharashtra

From few days, Sony TV Channel & Aajtak TV and more are not showing.And customer helpline number is not connect.

Tata Sky Customer Care's response, Oct 19, 2018

Verified Support

Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Click here https://goo.gl/E3Yiv3 for more information. ^Vishal

the_clever_idiot_08

from Pune, Maharashtra

I want to change my tatsky registered mobile number so I can manage my account in a better way

the_clever_idiot_08's reply, Oct 1, 2018

My new register mobile number should be Changed from old one to 8806431319

Tata Sky Customer Care's response, Oct 19, 2018

Verified Support

Hi, we are here to help you. Kindly share us your RMN/Sub ID and let us do the rest.

Namit Kochar

from Jabalpur, Madhya Pradesh

Sony channels are not working, and a message is coming on screen to give a missed call from RMN, and terms and conditions apply.
What are the Terms and conditions. Will there be any extra charges from current or next month.

Tata Sky Customer Care's response, Oct 16, 2018

Verified Support

Hi, the broadcaster has demanded to be paid for every box user of these channels. Hence for Tata Sky, to be able to pay on behalf of the subscribers for the exact number of people viewing these channels, we have introduced this simple step that requires you to inform us. Both the missed call and the activation of these channels as a part of your base pack is done at no additional cost. We are also in conversation with the broadcaster to renew the agreement.

Arohi Veer

from Pune, Maharashtra

I acing a problem of blank screen with a message : "this is the wrong card for this set top box "(Pairing error).

Please resolve this problem as soon as possible...

Tata Sky Customer Care's response, Oct 19, 2018

Verified Support

Hi! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward
and the arrow pointing towards the Set-top box) and let us know the status.

Sokraz Lawati

Hi, we're here to help! This is the wrong card for set top box (Pairing Error)

Tata Sky Customer Care's response, Dec 6, 2018

Verified Support

Hi! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.