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[Resolved]  DishTV — recharge amount deducted, validity not extended

Address:831009

Hi dish tv
This is to inform you that today at around 5:45pm i tried to recharge my dish tv account vc no.-[protected], registered mobile no.[protected]. The amount for which i recharged was rs.622 since there it showed that on recharging for rs. 622, i would get extra validity for 4 days.

The amount got deducted from my amazon pay balance account (Screenshot attached for reference), however, my dishtv account validity has still not been extended by one month.
Also, the transaction details screen that appeared on the screen after payment was blank (Screenshot attached).

Please suggest asap.
Regards
Suman kumar
C/o saurav kumar
[protected]
+2 photos
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Nov 26, 2018
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
DishTV Customer Care's response Dear Suman Kumar,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Oct 24, 2018
DishTV Customer Care's response Dear Suman Kumar,

As per our conversation on [protected], you confirmed that there is no issue related to the Dish TV connection.

Regards,
Online Team
DishTV
Complaint comments 
1 Comment

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Comments

Pl. change/transfer my current pack to super family pack from today (10/10/2018)
Reply
DishTV Customer Care's response, Oct 16, 2018
Verified Support
Dear Customer (ncgogoi),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Oct 24, 2018
Verified Support
Dear Customer (ncgogoi),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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