[Resolved] Cinepolis India — ticket not booked but amount deducted from bank | |||||
I have booked my ticket for Cinepolis Surat on 04.11.2018 for Thogs of Hidustan. I received bank SMS regarding payment and amount of INR 820 got deducted. But it is shown that transactions had failed on my PC. I also didnt get SMS link for M ticket. Please let me know whether i can receive SMS or will get refund for my ticket. Krupaal Lad Mob: [protected] Mail: [protected]@gmail.com Was this information helpful? | |||||
Dec 11, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 Cinepolis India Customer Care's response Dear Krupaal, Thank you for reaching out to us. We would like to inform you that your amount of the unsuccessful transaction has been refunded and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance. Regards, Team Cinépolis | |||||
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3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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We are sorry to hear this. Could you please confirm if you have received a ticket confirmation email from cineticket@cinepolis.in on your registered email ID? Please check your spam folder as well.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.