[Resolved]  Voltas — voltas 1 t ac

Address:	360530
Website:	Envision.com

Voltas ac — service issue


I had purchased a voltas vertis premium 1.0 ton ac model few months back on 9.07.2018 from a dealer kohinoor telivedio pvt ltd from thane, mumbai.

Just in few months its stopped working then i complained to customer care,
Complaint number - [protected] on 6.10.2018 after one week the complaint automatically got cancelled by jamnagar service center executives. With out attending the complaint.

After one week again i raised new complaint,
New complaint number - [protected], then jamnagar executives attended the complaint after few days, then they removed some parts in the ac unit and till today no one turned out.. They are telling ac spare parts are not availing at showroom... From last one month i am following with team but unfortunately my issue still not resolved...

However since nothing was happening from more than one month i again called up the customer care and the agent then con-called the service center and escalated the issue again and told by one week service will be done. To the disgrace of the customer satisfaction nobody called me up from the service center, so i called the service center again after one week for inquiry now they told me that the details were not updated and since as they got the updated details the service will be done the next day, however i am still waiting for a response from their side as nobody had turned up yet from their side.

I would like to know how such a big brand company like voltas is functioning with such disgraceful working culture where a customer is made to wait for 45 days for a service which is promised in 3-4 working days and how pathetic is the customer care cell where the customer contact details are not updated on request and shared with the authorized service agents.

I am highly dissatisfied with the service and behavior of the voltas ltd in this issue and would like to escalate this issue.