[Resolved]  Nsdl E-Governance Infrastructure — no record found for my acknowledgement number

Address:	Sonipat, Haryana, 131001
Website:	www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for changes in pan card on 25th november 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) but if i check the status for this than reply:- "no record found".
I have also paid rs. 106.90₹ with debit card. On completion of the process i have received mail like this:-

[ dear sir/madam,

We thank you for using online pan application service of nsdl e-governance infrastructure limited. Details of your application are as under:

Acknowledgement number

[protected]

Name

Null

Father's name

Null

Date of birth/incorporation

Null

Payment details*

Null

*demand draft shall be drawn in the name of "nsdl-pan" and should be payable at mumbai

The password for opening the pdf file is date of birth/incorporation in ddmmyyyy format.

If application made using e-sign mode - then there is no need to forward physical documents.

If application made using physical mode - then please send duly signed and photos affixed acknowledgement receipt (Attached herewith) along with prescribed supporting documents (Indicating your name null as mentioned in application) and demand draft (If applicable) at the address given below:

Nsdl
Technology, trust & reach
Nsdl e-governance infrastructure limited (Cin u72900mh1995plc095642)
1st floor, times tower, kamala mills compound, senapati bapat marg, lower parel, mumbai - 400 013

For status of your application, please click here or sms nsdlpan [protected] to 57575

Caution:- income tax department does not send e-mails regarding refunds and does not seek any taxpayer information like user name, password, details of atm, bank accounts, credit cards, etc. Taxpayers are advised not to part with such information on the basis of emails. ]

Please solve my problem.