[Resolved]  Samsung India — multiple products like ac, home theatre

Address:

201009

Hi,

I am very sorry to say that i bought multiple products of samsung like - t. V., freeze, a. C., samsung smart oven, samsung washing machine, samsung home theatre at once in the month end of april 2018, and i was cheated very nicely from the samsung product installation team.

1.) for installation of ac i was charged rs.1200 which was supposed to be rs 500 on 25th april 2018.
2.) engineer came for installation of tv and home theatre. He was very unprofessional and didn't knew how to talk to a customer. He installed tv which was not properly installed and was tilted to one side.
He denied to install home theatre and said that your home is not made proper for the installation of home theatre. The request was raised in the month of june 2018.
I also raised a complain on your customer care number in this regard and didn't recieve any response in this regard from samsung's end.

Finally, i got transferred to different city noida from varanasi, after relocating i bought a tv cabinet to get the home theatre installed.
Now, when i am requesting for installation of the same (Home theatre), i got a very rude response from your senior support manager that you need to pay for its installation.
I know that for free installation we should raise a request within 6 months but due to your service engineer who came earlier for installation it got delayed and after raising the complain against him i didn't receive any response for alternate service engineer.
Now, it is nearly 7 months and they are saying to pay me again for installation.
I paid full charge for installation of ac and now will have to pay for home theatre as well.

Is this the type of service you provide to your customers.

Please let me know if you can look into this matter and get the home theatre installed.
This is the pathetic response given from your installation support team due to which customers are not opting for samsung products.