[Resolved]  Samsung India — refrigerator

Address:New Delhi, Delhi, 110063

Sir,
I am sorry to say that refrigegerator was purchased on 17.10.17 was defective after 12 month + after its waranty on 01.11.18 installed at b5/18 (Gf), paschim vihar, new delhi.

I have complaint after waiting to customer care on 21.11.18 and tecnician was appointed on 24.11.18.. He found that a copper pipe (Photo attached) was leaking which reflects manufacturing defect and no help was provided by mr rahul in customer care and no senior was ready to talk to resolve the issue, i have no option left except to rectify my refrigerator by paying money which i felt un ethecal as i have to rectify for no fault of mine.
This is not the question of money rs. 1966.00 but griviences are :
1 no sernior ready to talk on the issue (Can be cheched on recording system).
2. I was forced to rectify on payment for no fault of mine.
3. The part was defective installed without quality control in the system.
I request you to refund the amount rs. 1966.00 as refrigerator was supplied without proper quality control and defective part was installed.
I request you to investigate the matter and refund the amount with in 15 days failing which i have no option except to initiate legal action to protect my interest. Please note that cost of legal action will be borne by the company.
Regards
R a mangla
[protected]
Was this information helpful?
No (0)
Yes (0)
Dec 27, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Dear Sir,

Washing machine complaint is rectified 15days back but another will be araised on the next day I am calling so many times your company worker
He is not came and rectified my washing machine
Complaint. So please immideatly rectify complaint today.
Best Regards.
Srinivas CHITTURI.
Samsung India Customer Care's response, Dec 7, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18880
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information