[Resolved] Samsung India — defect in tv

Punit0100

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400077

Bought a samsung latest model tv on 21/7/2018 model number 49nu8000 -49”serial no oacw3pck600006 uhd led and on 25/11/2018 within 4 months motherboard got damaged and @samsung are not ready to replace the tv this is the kind of products they sell and services @samsung provides. When contacted they said they will only change the motherboard part and will not replace the tv nor refund the money is this the quality check they do before selling the product. Dissappointed with the samsung products.

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Dec 29, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Punit0100

from Mumbai, Maharashtra

[protected] Complain number raised on Monday( 26/11/2018) my tv has stopped working completely and today (29/11/2018)I am getting a message part will take more 3 to 5 days. Why should a customer suffer because of Samsung’s poor quality product test, Why should a customer buy Samsung latest model if such issues are faced by customer and there is no quick resolution. Please replace the tv or give the money back this is not acceptable, you are letting consumer/ customer suffer because of your poor quality product check and negligence.

Samsung India Customer Care's response, Dec 7, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we regret for the delay. Your Complaint is in process. Kindly allow us some time to get back to you regarding the same.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd