[Resolved]  IFB Industries — complaint is not resolved after one month

Address:Mau, Uttar Pradesh, 275101

Hi team, My machine is out of service for a month now. I have tried calling customer care and my complaint was registered but no one came to service the machine . After too many follow ups responsible person are denying to take call and no one is willing to take the responsibility. Please take this issue seriously. My machine is in warranty period.
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Jan 10, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Dec 08, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Tried to call you on provided number but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

I am having an IFB washing machine. I have registered a complaint at their service centre on[protected]. Complaint number -[protected].
This is not yet resolved. We did not get any service.support from service center.
IFB Industries Customer Care's response, Dec 4, 2018
Verified Support
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Dec 6, 2018
Verified Support
Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Regards,
IFB Appliances
Hello sir,
I'm using ifb washing machine from last 2 and half years . I am facing a dper error. How can I resolve this error? Otherwise give me any information related to service centres nearer to me. Give me customare care center nos
Please give me reply as early as possible.
Thank you
IFB Industries Customer Care's response, Dec 4, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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