Independent TV — refund request | |||
I wish to complain about independent tv dth service that i purchased on 29th october 2018 and paid 1, 999 to book the service i am complaining because it's been over 1 month and still i have not received my new dth connection service at my requested address. I was promised that new dth connection will be installed in 10-15 business days. To resolve this problem i would like independent tv to refund my complete booking amount that is 1, 999 as the company has failed to fulfill its promise. I have called their customer care and sent emails many times to get the resolution to above-mentioned complaint but other than same old excuse i have not received any satisfactory resolution nor any assurance that problem will be solved. When i first learned of this problem, i contacted their customer care and was told on many occasion that my new dth connection will be installed shortly but nothing happened. I believe that this response is unfair and very unprofessional. Their customer care representative kept on lying about the installation period and hung up the phone on me when i raised a complaint about the above-mentioned issue. On many occasion, i asked for a refund of rs 1, 999, since they could not fulfill their promise but they refused bluntly. I look forward to hearing from you as soon as possible to resolve this problem and i request for complete refund of rs 1, 999. Was this information helpful? | |||
13 Comments | |||
Comments
I've booked a dth FROM independent tv but after receiving advance payment 2250 They are not responding by mail or customer even the customer care no is not working.Iam helpless. I want cancel my order and want to refund my money.
Independent TV's reply, Dec 20, 2018
Hi,
We understand your concern, please share your registered mobile number for further assistance or email us at [email protected]
Thanks
Independent TV team
We understand your concern, please share your registered mobile number for further assistance or email us at [email protected]
Thanks
Independent TV team
I am deepak kamra i have booked independent TV on 27th December 2018 and I have paid 1999 amount and it still doesn't install in my house so I want my full refund back my register mobile number is [protected] my consumer ID is [protected] it's more than a month I order your independent TV and you are failed to install today is 2nd February 2019
I BOOKED INDEPENDENT TV ON DECEMBER 18 2018
BUT STILL I NOT GOT THAT INDEPENDENT TV (7/3/2019)
I asked about the refund they told to email a particular website... But no use to email there or no use to calling the customer care.. They always tell as in 1 week installation will be done.. But no use... Kindly refund my money 1999
BUT STILL I NOT GOT THAT INDEPENDENT TV (7/3/2019)
I asked about the refund they told to email a particular website... But no use to email there or no use to calling the customer care.. They always tell as in 1 week installation will be done.. But no use... Kindly refund my money 1999
kindly initiate my refund for the booking made on 20/3/2018 as per the following details
Booking ID[protected]
Booking date -20/3/2018
Customer Name- Radhe Shyam
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
Booking ID[protected]
Booking date -20/3/2018
Customer Name- Radhe Shyam
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
kindly initiate my refund for the booking made on 20/3/2018 as per the following details
Booking ID[protected]
Booking date -20/3/2018
Customer Name- Radhe Shyam
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
Booking ID[protected]
Booking date -20/3/2018
Customer Name- Radhe Shyam
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
kindly initiate my refund for the booking made on 20/3/2018 as per the following details
Booking ID [protected]
Booking date -20/3/2018
Customer Name- Manjeet Singh
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
Booking ID [protected]
Booking date -20/3/2018
Customer Name- Manjeet Singh
E mail ID- [protected]@gmail.com
contact No- [protected]
Booking Amount-500
Bank Name - S.B.I. Model Town Ambala City
Account No.-[protected]
IFSC Code- SBIN0002420
Account Holder- Radhe Shyam
Please also write to Ministry of Information and Broadcasting for refund and license cancellation
https://pgportal.gov.in
(Central Goverment) Ministry/Department : Information and Broadcasting (MOIAB)
https://pgportal.gov.in
(Central Goverment) Ministry/Department : Information and Broadcasting (MOIAB)
My booking is 28 December today also I can't get my dish please give my refund as possible my mobile number is [protected]
My booking is 28 December today also I can't get my dish please give my refund as possible my mobile number is [protected] To resolve this problem i would like independent tv to refund my complete booking amount that is 1, 999 as the company has failed to fulfill its promise. I have called their customer care and sent emails many times to get the resolution to above-mentioned complaint but other than same old excuse i have not received any satisfactory resolution nor any assurance that problem will be solved. When i first learned of this problem, i contacted their customer care and was told on many occasion that my new dth connection will be installed shortly but nothing happened. I believe that this response is unfair and very unprofessional. Their customer care representative kept on lying about the installation period and hung up the phone on me when i raised a complaint about the above-mentioned issue. On many occasion, i asked for a refund of rs 1, 999, since they could not fulfill their promise but they refused bluntly. I look forward to hearing from you as soon as possible to resolve this problem and i request for complete refund of rs 1, 999.
My booking is 28 December today also I can't get my dish please give my refund as possible my mobile number is [protected] I had given you four times message I can't get my answers please give my answer as earlier as possible
Mujhe mere pese wapas chahie
Orderid-[protected]
We can understand your concern, we appreciate your patience we are working on the installation process.
We have forwarded your query for installation, we will update you soon regarding this.
Thanks
Independent TV team