[Resolved] Cinepolis India — movie cancellation | |||
Hello, This is in reference to a booking in cinepolis (Andheri west) for a 2:45 show of second act on 17th january 2019 I am a regular customer of cinepolis and this is the second time your theatre has cancelled a show so late. This kind of service is pathetic. I used a book my show coupon to book the ticket as well and now it is invalid. So i either want a ticket to a show for another movie of my choice. Or some coupon to watch some other movie. If not i will make sure i write about this on all social media platforms, and i will ask my friends to the same Aakanksha bhatt [protected] Was this information helpful? | |||
Feb 17, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jan 17, 2019 Cinepolis India Customer Care's response Dear Aakanksha, Apologies for the inconvenience caused. We wish to inform you that the refund for the canceled show has been initiated and the amount will reflect in your account within 5 to 7 working days. Regards, Team Cinépolis | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1268
Pending
120
Resolved
658
+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
View all Cinepolis India contact information
I have come to manjeera mall kukatpally, Hyderabad and the movie is @11pm but it didn't start at correct time and indeed it extended upto 11:15 pm I have some things to do after the movie.
We are not accepting these things from Cinepolis and I want explanation for this
Thank you
Krishna
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (59549) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis