[Resolved] PayUMoney — transactions on hold

R

Rishib34

from Jamnagar, Gujarat

Address:

Kutch, Gujarat, 370201

My self rishi bhanushali, marchent id 5915256 and registers mobile no is [protected] i am trying to reach customer care form last many days but now one is responding, my payemt is hold form last many days, and i provide all the legal documents and proofs to for the settlement still they can't release the payment.

Please release the payment.

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Mar 10, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 04264211. We request you to revert to the same for any more help or support.

Regards,
Team PayU

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Comments

B

Bhavin Maisuriya

from Surat, Gujarat

I booked ticket on ircrtc.co.in costing amount of 1246.47 by today 02 Feb'19 . The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.

Transaction ID : [protected]
My bank : SBI

Reply

PayUMoney Customer Care's response, Feb 4, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

U

Uday Reddy Sagili

from Bengaluru, Karnataka

Irctc has refunded money to payumoney but they are not credited to the bank from than one week. already i sent a mail on january 23 still they are not replying what i need to do. worth of ticket cost is 1660/-

Reply

Citrus Payment Solutions Customer Care's response, Feb 5, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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