[Resolved]  Oyo Rooms — throsa villa at goa mr. sahoo.

Address:400064

While booking the property i have spoken thru your customer care help desk, i have informed them i would require early checking my flight came around 3.20 am in goa, therosa villa mr. Sahoo organised car pick up to my surprise when we reached mr. Sahoo refused the rooms said ourbooking starts after 12.00 noon hence we have to wait, at wee hrs we have faced lot of in convenience, has to look for couple property at 6, 00 am after speaking with oyo customer care we could get in hotel sona at goa. As per our infor both mr. Sahoo and car driver hand in gloves and made money out deal with room booking and car booking i end up paying 1700 for pick up and mr. Sahoo made money on pretext of valentines day night with third party which eventually denied our admission in the wee hrs of 15/02. Please take strictier action. Car driver mr. Yusuf [protected] you may verify the incident.. Booking details : booking id: lvim6571
Check-in - 15th feb'19
Check-out - 16th feb'19
Address - machado's cove, tiswadi, dona paula, goa landmark - le valencia prudential building, total payment to be made - rs. 1319 finally i have checked in along with my wife at - oyo 18786 flagship hotel sona panaji : booking no.: qkmz0264
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Mar 25, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Feb 19, 2019
OYO Rooms Customer Care's response
We've worked on your feedback and we'll keep this noted to avoid future hassle to occur. Please accept our apologies again. We assure you to provide a comfortable stay for you the next time you stay with us.

Regards
Team OYO
Complaint comments 

Comments

Never expect such Rooms which are dirty and not appropriate with broken plaster at wall and fan blade are curved with In appropriate bathroom at Hotel sawera paharganj new delhi
OYO Rooms Customer Care's response, Feb 20, 2019
Verified Support
Dear Guest, We really apologize for the trouble caused to you. Please share your booking ID details we'll get this checked for you.

Regards
Team OYO

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