[Resolved] Icici Lombard — [protected] re: policy no 4065/sm/[protected]/00/000 | |||
Policy sold over the phone with false claims that this is an existing policy and about to get expired. Lot of calls for 2-3 days. As i had been travelling, i finally gave up and paid fro this policy. Once i received the policy, i cam to understand that i was duped. I applied for cancellation within 15 days. Icici lombard deducted over 60% and returned back the balance. I have had several similar calls. Its a racket out there and icici is enjoying it I have proofs and recording and i am approaching the ombudsman Was this information helpful? | |||
Apr 11, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Feb 23, 2019 ICICI Lombard Customer Care's response Dear MJ Manish jhurani, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same. Regards, ICICI Lombard General Insurance Verified Support Feb 25, 2019 ICICI Lombard Customer Care's response Dear Mr. Jhurani, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 4065/SM/[protected]/00/000. As per our telephonic conversation held today on your mobile number [protected], we are working on your case and we shall respond to you in 4 working days which is dated March 1, 2019. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Mar 11, 2019 ICICI Lombard Customer Care's response Dear Mr. Jhurani, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 4065/SM/[protected]/00/000. As per our telephonic conversation held today on your mobile number [protected] we wish to inform you that, we have forwarded your feedback to the senior management and the concerned team has been sensitized on the issue raised. Further, we wish to inform you that, as requested the balance cancellation refund amount of Rs.5, 783/- against the above policy has been processed today and the same will be credited within 7 to 10 working days to your account. We regret for the inconvenience caused to you and assure you best of our services. | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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From last one month i am trying to contact her but I didn’t get any response.
Ashish vishwakarma
[protected]
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Thank you for contacting ICICI Lombard General Insurance Company Ltd.
We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66875678.
Further, we request you to kindly share your convenient time so that we can have a discussion on your concern.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.
We write this with reference to your below concern.
As per our telephonic conversation held today, we understand that you have not received the telematric device.
Further, we have forwarded the same to our concern team and we will get back to you within 4 working days.
We assure you best of our service.
We write this with reference to your below concern.
We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111.
Further, we have reviewed your concern with our senior official and we have received the feedback that your device is active but the trips are not getting captured on the app, therefore the team is working on fixing the issues request you to kindly share your opine on the same.
We would like you to share your convenient time so that we can have a discussion on the same.
We assure you best of our service.
We write this with reference to your below concern.
We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111.
Further, we have reviewed your concern with our senior official and we have received the feedback that your device is active but the trips are not getting captured on the app, therefore the team is working on fixing the issues request you to kindly share your opine on the same.
We would like you to share your convenient time so that we can have a discussion on the same.
We assure you best of our service.