[Resolved]  Razorpay — irctc payment failure

I am Rajesh Harinkhede I try to book a ticket through IRCTC app and my payment transferred to razorpay account but ticket not get, I think it's not transferred to IRCTC so please refund the money.
My ticket booking details are as below
Passenger name- Ayushee Harinkhede
Journey from Bhopal to Rajnandgaon
Journey date- 12 March 2019
Transaction ID[protected] through upi id)
Amount- Rs.340.49
Booking date- 28/02/2019

See below mentioned transaction.
+2 photos
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Apr 1, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2019
Razorpay Customer Care's response
Hey Rajesh,

We checked the transaction [protected] and confirm that this is an unsuccessful payment. This amount would be refunded back to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Complaint comments 

Comments

I had made a transaction on 02/02/2019 on banggood. The money was deducted from my account but didn't reach the banggood, the payment gateway I chose was razorpay. Now i am following up with banggood and they are denying for any payment as they not received it.
Please look into this matter.

Razorpay Customer Care's response, Mar 6, 2019
Verified Support
Hello,

We have updated you regarding the status of your transaction on the mail thread with reference number 403805. Kindly follow the same for further details.

Thanks and regards,
Team Razorpay

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