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[Resolved]  Razorpay — I order sony bluetooth eyer phs. not in pack delivery some different items

Address:Mind Space, Hyderabad, Telangana, 500082

Placed an order for sony soundlink wireless around-ear set costing rs 1899/- on 7th march, 2019 on frillmobile. I was supposed to receive 2 headphones:
1) bose soundlink wireless around-ear headphones with mic (Black)
2) bose sound sports free limited edition truly wireless headphones (Ultra violet)
Instead i have received one single faulty jbl headphone today on 10th march, 2019. My order number is 6037
Please arrange for a return of this purchased headphone at the earliest and treat this matter as the most urgent.
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Apr 14, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Razorpay Customer Care's response Hi Janya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
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Comments

I had order dress on bewrely. Com with price 399Rs of order id 63022.but order is cancelled due to inventory issue .I have got email refund successful but still money is not transmitted in my account...I had done payment through credit card..when money is transmitted in my account balance.

Reply
Razorpay Customer Care's response, Mar 15, 2019
Verified Support
Hey Kirti,

We checked the refund rfnd_C3IE7D8xUDPBPK and confirm that this has been successfully processed from our end. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Dear,
I book a rail ticket on 12 March 2019 by chosing Razorpay payment getway but money debited from my account but ticket not booked .
I request you to kindly credit my debited amount.
Transaction ID [protected]
Amount 305.00 only

Thanks
Satish kumar

Reply
Razorpay Customer Care's response, Mar 15, 2019
Verified Support
Hey Satish,

We checked the transaction 100001727040871 and confirm that this is an unsuccessful transaction. The refund for the same would be credited to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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