[Resolved] Ecom Express — pick up boy in guwahati assam

Anamika Chakrborty

Address:

781020

I have ordered one item. But unfortunately it was mismatched. So it has to be returned. Your boy one day came but i has not at home. After that i called him several time he said he will come at 5pm today. After 5.30pm i called him he said he will go. But he without coming he said he has gone and there is no one. Where as my security man was there my neighbour was also there. My tracking no is[protected]. Very bad service. Your guwahati courier number is [protected].

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Apr 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. With the reference to your query regarding the AWB number[protected], pleased be informed that your reverse pick up has been done today. Please confirm to assist you.

Regards,
Team ECOM Express

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Comments

Jeetendra Kumar Mishra

Sir maine flipcart se shoes liye jo ki damage mile jisko return karne per ecom express se pickup nahi kiye ja rahe or na hi ecom se contack kar pa raha hun so plz help me

Ecom Express Customer Care's response, Mar 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

parveen8787

I have ordered few things from sell at cost..the order was shipped by them on 9th March.but from the past 5 days the tracking infomation shows pickup rescheduled for next day.why is this happening??when will i recieve my order??

Ecom Express Customer Care's response, Mar 14, 2019

Verified Support

parveen8787

tracking number [protected]

parveen8787

i have given my tracking no...even today it showed pickup rescheduled for next day..its been the 6th day..why is it showng pickup rescheduled??wil i get my products??

Ecom Express Customer Care's response, Mar 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

parveen8787

finally the products were picked up from seller..n also got the proper update of the tracking information..

Ecom Express Customer Care's response, Mar 16, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2502841144, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 22nd March.

Regards,
Team ECOM Express