[Resolved]  Ecom Express — status of parcel from banggood shipped via alljoy supply chain

I have six pending orders from banggood, all of them shipped via alljoy supply chain. All of them have reached delhi around 20 days back and are ready for last mile delivery. I do not have the ecom awb number and your customer care not accepting alljoy tracking number. Please give an update on these orders. The alljoy tracking numbers of these orders are as follows:
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
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Apr 17, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2019
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express
Mar 14, 2019
Updated by robocop7
As I have already mentioned, I don't have the AWB number. I only have the tracking ID given by Alljoy.
Verified Support
Mar 14, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings

The Alljoy shipment comes from abroad with the above tracking numbers (Not ECOM Express tracking). Once the shipment reaches India, it is sent to Alljoy warehouse and after process the shipment is handed over to ECOM Express with a new tracking details. So if you have not been given the Ecom Tracking number which means that the shipment is not yet handed over to Ecom. So please contact your shopping portal for assistance.

Regards,
Ecom Express Team
Mar 14, 2019
Updated by robocop7
Alljoy customer care is not responding. Will it be possible for your team to at least check if the parcels has been handed over to Ecom Express?
Verified Support
Mar 16, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings

We are unable to track the order with the mentioned tracking details. Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team
Complaint comments 

Comments

Your courier boy submitted false report regarding shipment no. [protected], I was unavailable, hence shipment not delivered, while I am waiting for the shipment as yet. How one can trust on your company?
Ecom Express Customer Care's response, Mar 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8501079894 has been returned back to your shopping portal as we were unable to deliver. So we request you to kindly coordinate with your shopping Portal for assistance or reorder.

Regards,
Team ECOM Express
Hy sar my product is rong is my product return and my rufand transpar
Ecom Express Customer Care's response, Mar 16, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

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