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[Resolved]  Axis Bank — fraud transaction dispute in axis bank

There have been 8 transactions from my bank account to itunes on march 17, 2019. I have not authorized these transactions by any means. I also did not receive any message or mail before these transactions could be done.
Kindly look into this and i would like my refund. I am not even using any iphone.
The amount debited was around rs.5763.87
I have raised a complaint against this. Ref no:49828672.
I am requesting axis bank to refund my amount. So many customers are raising the same complaint why axis bank is not taking any preventive measures?
Please try to resolve this issue as early as possible
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Apr 22, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Axis Bank Customer Care's response Hi, we thank you for bringing this to our notice, be assured we have noted your concern raised to us and will get back shortly. Regards, Team Axis Bank
Verified Support
Mar 20, 2019
Axis Bank Customer Care's response Hi, we tried reaching on your mobile number however couldn't connect with you. Our team is working on your concerns with Service Request number 49828672 and will get back to you at the earliest. Request your patience and co-operation in the interim. Regards, Team Axis Bank.
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Comments

Yesterday, my axis bank account has been debited by 10000/. I came to know when I got a message on my registered mobile number. Now I have blocked my debit card and reported to bank via mail. But no action has been taken. I request you to please take a strict action in this regard. I want my hard earned my to be return in my account back.
Thanks
Reply
Axis Bank Customer Care's response, Mar 20, 2019
Verified Support
Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
A kotak cheque was deposited in Ahmedabad, even though amount was debited it immediately, Axis bank only added statement by clg 000001 Ahmedabad for 2 days and has not credited till now. If money is deducted from the issuer's account why should it take so much time. Plus the cheque was deposited in the bank not dropped in a box.
Reply
Axis Bank Customer Care's response, Mar 20, 2019
Verified Support
Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back shortly. Regards, Team Axis Bank.

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