[Resolved]  Axis Bank — I have made card holder dispute but they haven't replied to me about its update

Address:Flat no:401,Shiv Classic Society,Opposite Narpatgiri Police Station,Somwarpeth, AISSMS College of Engineering, Pune, Maharashtra, 411011

I have made purchase from amazon on 19th january 2019 of 32, 560 rs but they have not done the delivery of product because of their technical issue. The amount was debited from my account on the same date. They have initiated my refund on 25th january 2019 which is not being reflected in my account till date. As a result, bank told me to do card dispute complaint. Complaint id:[protected]. They have not yet provided me an update or resolution regarding the same. Whenever i am calling my bank they are just saying its still processing and all.
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Apr 20, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Axis Bank Customer Care's response
Hi, we have raised the chargeback via service request number[protected] and will get back to you march 29, 2019. Regards, team Axis Bank.
Complaint comments 

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Am trying to pay via online through my Axis bank debit card but not receiving any OTP in my registered number, neither any update in my registered email address. Kindly solve it ASAP.
My debit card no: [protected]
Axis Bank Customer Care's response, Mar 22, 2019
Verified Support
Hi, we are unable to trace any account details with the help of case number provided by you. We request you you share with us the registered contact details for us to assist. Regards, Team Axis Bank
Axis Bank Customer Care's response, Mar 22, 2019
Verified Support
Hi, we are unable to trace any account details with the help of case number provided by you. We request you to share with us the registered contact details for us to assist. Regards, Team Axis Bank
Sameer Pramod Raut's [Complaint's author] reply, Mar 23, 2019
Registered Contact Details as is?
Mobile number? or Account number?

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