Swiggy — no refund and no proper communication channel

Ankita Dayama

Address:

Pune, Maharashtra, 411038

I had placed an order with swiggy order [protected] to domino's on 1mar
1. My address given to domino's was wrong.
2. The order was placed to wrong location far from my home
3. Domino's delivered order 1hr 10mins late n also cold rink was missing so they initiated refund of my money 687rs on 4mar
4. When i contacted domino's for not getting it till 12-mar they provided my transaction i'd n said money is pending at swiggy gateway

I tried contacting swiggy but no body cared to help. Yhe customer service provider only replied please contact domino's again n again they did not bother to check the pics i shared with then for the transaction i'd provided by domino's manger.

I asked over chat to swiggy to call me back for more clear conversation but no response

Swiggy is stealling money from their customer i must say.. Swiggy is theif.. They don't care abt their customer at all

Transaction i'd cc[protected]
Pgi ref no. [protected]

+2 photos

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Mar 23, 2019

Updated by Ankita Dayama Check the gateway it's swiggy

Apr 04, 2019

Updated by Ankita Dayama Above was my complaint against swiggy after which I received call from them and they assured me that the refund is reinitiated n will be in your account in 7 days..but still here I am posting the new complain that I havent received my money as assured by swiggy..

This is seriously disappointing and have decided not to use swiggy in future.

Apr 10, 2019

Updated by Ankita Dayama Seems like swiggy is just fooling around with me..it's pathetic being a big organisation they want to keep customers 687 rs and fool customer for that more than a month to be precise one month 9 days
...
Guys I would really suggest do not use this swiggy they are really pathetic thiefs

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Comments

Ankita Dayama

I had placed an order with swiggy order [protected] to domino's on 1mar
1. My address given to domino's was wrong.
2. The order was placed to wrong location far from my home
3. Domino's delivered order 1hr 10mins late n also cold rink was missing so they initiated refund of my money 687rs on 4mar
4. When i contacted domino's for not getting it till 12-mar they provided my transaction i'd n said money is pending at swiggy gateway

I tried contacting swiggy but no body cared to help. Yhe customer service provider only replied please contact domino's again n again they did not bother to check the pics i shared with then for the transaction i'd provided by domino's manger.

I asked over chat to swiggy to call me back for more clear conversation but no response

Swiggy is stealling money from their customer i must say.. Swiggy is theif.. They don't care abt their customer at all

Above was my complaint against swiggy after which I received call from them and they assured me that the refund is reinitiated n will be in your account in 7 days..but still here I am posting the new complain that I havent received my money as assured by swiggy..

This is seriously disappointing and have decided not to use swiggy in future.

Swiggy Customer Care's response, Apr 5, 2019

Verified Support

Hi Ankita! We are very disappointed to know that you had to face this issue while ordering with us. Please send the order ID via email to swiggysocial@swiggy.in so that we may look into this & take necessary action to avoid such instances in the future.

Ankita Dayama

Seems like swiggy is just fooling around with me..it's pathetic being a big organisation they want to keep customers 687 rs and fool customer for that more than a month to be precise one month 9 days
...
Guys I would really suggest do not use this swiggy they are really pathetic thiefs