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[Resolved]  Razorpay — amount paid your merchant myyphone.com consignment not received

I have placed the order through your gateway for your merchant of myyphone.com, to buy the smartphone. Regarding order placed, confirmation email or sms not received from your merchant. Amount is credited to your account merchant. I tried my level best to contact your merchant, but not used, because all the contacts are fraud. Now I need your help to get my money back. Seeking your valuable support in this regard.

Please help...

Transaction details:
Merchant: RAZ* RedChillPhone
Date of transaction: 23/3/2019
Paid Amount: Rs. 20, 49
Product details: Samsung A50 64 GB Ram (black)
Order red. number: 13425
Qty: 1 no.
Transaction type: online paid via HDFC credit card
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Apr 28, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Mar 24, 2019
Updated by Sivakumar Kàthiresan The amount paid is Rs. 20490
Verified Support
Mar 28, 2019
Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
1 Comment

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Comments

I was ordered a phone Redmi note7 pro at Myyphone.com but the product didn't reach at me. I ordered on date 20.03.2019 please help me.

Reply
Ashutosh Singh Singh's reply, Mar 23, 2019
I want to refund my money quickly as possible.
Razorpay Customer Care's response, Apr 3, 2019
Verified Support
Hey Ashutosh,

We have updated you regarding your transaction over the mail thread with reference number 428417. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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