[Resolved]  Bharat Matrimony — not get proper service lost money

Address:Kolkata, Kolkata, West Bengal

Myself p. Chakraborty take membership in "bengali matrimony" before 6 months ago with lot of hope. My i'd is "b2194490".
Still not get any proper response. Most of profile fake, phone number incurrect, profile details fake, duplicate profile e. T. C. I have launched complain lot of time but they only give me extra number nothing else. When someone create profile they not verify so i face lot of problems. I have lost almost rs 9000/- but not satisfied their services. I have lost my valuable time, hope everything. Now my request please refund my money otherwise increase my plan atlis 30 days which i have lost. I need your help.
Thanks & regards
P. Chakraborty.
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May 2, 2019
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had.Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Verified Support
Apr 01, 2019
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had.Could you please send your contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We would like to inform you that we have successfully added 30 days extra validity in your profile. We request you to login into your profile and check the same.

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Apr 02, 2019
Updated by Chetla
ABOVE POST YOU MENTIONED YOU EXTENDED MY PLAN 30 DAYS BUT STILL NOW YOU NOT A EXTENDED A SINGLE DAY WHY YOU MISGUIDED ME AGAIN AND TOLD ME LIKE A LAYER??? STILL YOU HARRS ME AGAIN
Complaint comments 

Comments

Thanks for reply from "Bharat Matrimony" But Sorry to say you post you added already 30 days in my plan but just now I see not a single day added in my profile. I not understand. Please see this matter which you already committed above reply and then you confirm me. I am waiting for your positive reply.
Thanks & Regards
Prasenjit Chakraborty
Chetla's [Complaint's author] reply, Apr 2, 2019
Please see my matter seriously and solve my problem as soon as possible because I am mentally upsate. Still you don't add 30 days in my plan but here you mentioned it.

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    +44 20 3608 0267 (UK)
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    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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