[Resolved] Swiggy — didn't get the order

[Resolved] Swiggy — didn't get the order

L Lida Joy from Bengaluru, Karnataka

I am from bangalore city... Marathahalli is my proper place... I orderd food on swiggy on 1st april 2019.. Orderd time was 9.50 pm.. After half and hour i started asking to the customer support out my order... They said delivery boy is waiting outside the resaturent and food is preparing... After 1 hour i asked again they gave the same answer... This conversation repeated for minimum 10 times... At the end at 12.00 am when i asked they said if you want you can cancel the order... Every other restaurants was closed at that time... At the end time they said... As a customer i lost my time, money for 4 days (Refund will be only after 4 days) and i couldnt have food also... My order id was [protected]... This very irresponsible thing from your side... Was this information helpful? No (0) Yes (0)
May 4, 2019 Complaint marked as Resolved Verified Support Apr 03, 2019 Swiggy Customer Care's response Hey there, we're truly sorry for the bad experience you had. We understand how disappointing this could be. Thank you for sharing the order details. We will get in touch with you over a call and resolve this at the earliest.
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Comments

Nagaraj Bh

from Bengaluru, Karnataka

Have been trying to tie up and partner with Swiggy and response is hopeless. its been 3 + months and hardly any response. No proper accountability and the worst experience ever.
This will ruin business if such folks continue with Swiggy

im reachable at
mail- [protected]@gmail.com
contact- [protected]

Swiggy Customer Care's response, Apr 4, 2019

Verified Support

Hey Nagaraj, we are truly sorry for the delay. Please reach out to us at partnersupport@swiggy.in and we will take this further. In the interim, we will also have this highlighted internally and drive this to closure.

Lida Joy

from Bengaluru, Karnataka

Riyad(I am not sure about the correct spelling) from swiggy customer support called me and said he forward the complaint to manager board...It was a good response from his side..