[Resolved] Swiggy — refund pending rs 198 and rs 78

Urja Minocha

from Gurgaon, Haryana

Address:

Swiggy Gurugram hariyana60, Sarhaul Abadi Village, Sector 18, Gurugram, Haryana 122008, Gurgaon, Haryana, 122008

I have ordered on 21st march and these people have cancelled my order after 1hour. They actually have wasted by time in between hours. After that they have initiated my refund which i am yet to receive till now and have promised that i will get in 5-6 wd and when i have spoken with them they easily said that refund has been cancelled due to technical glitch. Its really a worst experience with swiggy.
Please note that these people are available on calls for active orders and after that if we want to talk then they have disabled the calls also. I actually have been frustrated with swiggy services. I want my refund on priority.

Thanks and regards,
Urja minocha
[protected]
[protected]@gmail.com

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May 6, 2019

Complaint marked as Resolved

Verified Support

Apr 05, 2019

Swiggy Customer Care's response Hi Urja! We regret what has happened and are working hard in ensuring our customers have a seamless experience while ordering with us. We are highlighting this issue and will be connecting with you over a call on the registered number to have this resolved.

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Comments

vino sankar

from Bengaluru, Karnataka

Swiggy keeps each item price higher than the restaurant menu card..swiggy cheats its customer on top of the higher price, they ll add delivery and packing charge..I brought a an item which is mentioned 270 in swiggy price list but the same is 180 in restaurant menu card. Eg look the price of special Briyani in both screenshots

Swiggy Customer Care's response, Apr 5, 2019

Verified Support

Thank you for bringing this to our notice. This should not be happening! We are working with our restaurant partners to maintain consistency in prices and the details you've shared will help us rectify this within the next couple of days. Please send us an email from the registered mobile number so that we can assist you further on this.

senabhra83

from Bengaluru, Karnataka

Hi,
I am a resident of Chandapura in Bangalore. Swiggy doesn't provide their service till that much though they come till Electronic city, which is 7 kms from our place. We too want to enjoy the service of Swiggy. Please see if you can do something about this.