[Resolved] Razorpay — transaction failed amount deducted

[Resolved] Razorpay — transaction failed amount deducted

R Rdrj from Rohtak, Haryana

IRCTC app payment via Razor pay, upi-[protected]-razorpay.[protected]@hdfcbank-collect-[protected]-irctc train ticketing mobile Chq/Ref.no. [protected] Dt. 31/03/19 Amount Deducted on 31st March still hasn't been credited back, IRCTC has been approached and they say it's an issue with payment gateway ie razor pay, Request urgent review and refund Was this information helpful? No (0) Yes (0)
May 11, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Apr 09, 2019 Razorpay Customer Care's response Hey, Please provide us with your transaction details along with a screenshot of the debit here https://razorpay.com/support/#request so we can check and update you on the same. Thanks & Regards, Team Razorpay
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Comments

Shivvart

from Gurgaon, Haryana

A fraud person can use my debit card and make payment of RS 8800 and I want cancel that payment my debit card card no is [protected]
And ccv no is 4998146

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hey Shivvart,

We see that you have raised a request with us and our team is looking into the same. Please follow the mail thread with reference number 455827 for further updates on this.

Thanks & Regards,
Team Razorpay

Sashank Sharma

from Delhi, Delhi

Transaction Id : [protected]

Hi,
Booked a ticket via Razorpay but the status shows pending even though money got debited from the bank.

Razorpay Customer Care's response, Apr 12, 2019

Verified Support

Hey Sashank,

We checked the transaction 100001757304281 and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay