[Resolved]  Reliance Digital — ac installation not done after 8 days

Address:122017

Hi,

I bought a daikin inverter ac from reliance digital in ambience mall. The installation was suppose to be next day and free. Surprisingly, the ac was delivered 4 days after the purchase and the installation is still pending after 8 days. Thy are calling everyday to confirm if the ac is delivered, followed by a delivery confirmation with the dates changed. On calling the showroom, i am promised that the installation guys are on the way. This is the message been given to me for 4 says straight.

Feel very cheated by them. No internal organisation and coordination. They just tell you whatever comes to mind.

So today after almost 9 days i am still sitting with a packed ac. Thinking of getting it installed personally but it will cost me another 5k extra. Regret transacting with reliance digital. This was the last time.
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May 16, 2019
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Apr 15, 2019
Updated by Siddharth Dehl
After this complaint, I got a call from reliance digital asking if my AC has any technical faults. I am mighty amused at the level of their coordination. To find a fault, my AC needs to be installed first.
Verified Support
Apr 15, 2019
Reliance Digital Customer Care's response
Hi Siddharth,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.
Apr 16, 2019
Updated by Siddharth Dehl
Another day of false promises by Reliance Digital Ambience Mall by Rohit. I was promised ac installation today and no one called or arrived.
Complaint comments 

Comments

I have purchased a AC from reliance digital, wave mall, Lucknow on 07.04.2019 of PANASONIC BRAND. The AC was installed on 08.04.2019 at my registered address. The AC is not working since installation. Kindly revert this deal and give my money back. I can't bear more humiliation after spending Rs 43490/-.
Reliance Digital Customer Care's response, Apr 16, 2019
Verified Support
Hi,
We regret the unpleasant experience you've had. Please call us on our toll-free number 1800-103-1044. You can also find out other customer relationship touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.
Reliance digital tv offered all free channels for one year and now they are providing service of only 5-6 paid channels. It's a big fraud.

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