[Resolved] Cinepolis — cinepolis cinemas | |||
Today i[protected] booked tickets online through cinepolis site and paid through google pay upi pin and money debited but no tickets received. This is highly unethical and unacceptable from a organisation like cinepolis. I was a logal customer but from now i will avoid and even warn people to avoid cinepolis. The tickets i had booked was of avengers end game (2nd may show) and i was asked to do more for my cousins but now i will not. I wish to get help from cinepolis. Was this information helpful? | |||
Jun 1, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Apr 29, 2019 Cinepolis India Customer Care's response Dear Nupur, We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards, Team Cinépolis | |||
 2 Comments | |||
Comments
Dear sir,
By mistake i booked two ticket for 3D view, please cancel my ticket or provide me a two ticket of 2D in same row of executive ticket.
My booking ID is WNNBZGS. and Booking number is 596494.
By mistake i booked two ticket for 3D view, please cancel my ticket or provide me a two ticket of 2D in same row of executive ticket.
My booking ID is WNNBZGS. and Booking number is 596494.
Cinepolis India Customer Care's response, May 3, 2019
Verified Support
Dear Javed,
We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!
Regards,
Team Cinépolis
We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!
Regards,
Team Cinépolis
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1268
Pending
120
Resolved
658
+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
View all Cinepolis India contact information
Payment for two tickets has been completed through Google Pay UPI. But didnt
receive my tickets. Please send the confirmation. Below are the transaction
details.
To : CCAVENUES ([protected]@icici)
Google Transaction ID : CICAgKCK4ZzjUQ
UPI Transaction ID :[protected]
Please initiate my refund.
Payment for two tickets for Avengers Endgame on 21st April at 3.42 PM has been completed through Google Pay UPI. But I didnt receive my tickets. Please send the confirmation. Below are the transaction
details.
To : CCAVENUES (ccavenues@icici)
Google Transaction ID : CICAgKCK4ZzjUQ
UPI Transaction ID : 911115955730
Please initiate my refund.
Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (72818) in the subject line so that our team can assist you.
Contact number.:
Email ID:
Cinema location:
Date of Transaction:
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis