[Resolved]  Cinepolis India — money debited but no ticket received

Address:Jaipur, Rajasthan, 302017

I booked for avengers endgame via cine polis website. I paid through upi pin and it got debited but i didn't receive the tickets. I hope someone would pay heed to this. This is very unethical of cine polis. Shame on you.

I unfortunately booked for another 1 also. I'm a student and losing 550 is a big amount for me. I feel beyond angry and frustrated. I don't know whom to ask for the money now.
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Jun 10, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
Cinepolis India Customer Care's response
Dear Shilpa,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (72777) in the subject line so that our team can assist you.

Contact number.:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis
Verified Support
May 06, 2019
Cinepolis India Customer Care's response
Dear Shilpa,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
May 08, 2019
Updated by Shilpa Saji
No it isn't resolved up till now
Verified Support
May 10, 2019
Cinepolis India Customer Care's response
Dear Shilpa,

We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis
Complaint comments 

Comments

Hello sir,

Comolaint regarding the unhealthy atmosphere in Cinepolis.
Cinepolis charging very heavy amout from us approx 280/- per ticket and you can easly found the mosquitos in audi and common area too.
We are paying for mosquito bites?
Kindly see the attached photo please.

Regards
Sarvesh nagar
[protected]
Cinepolis India Customer Care's response, May 9, 2019
Verified Support
Dear Sarvesh,

Sorry for the inconvenience. Thanks for your feedback. We have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis
Not satisfied with your reply
Cinepolis India Customer Care's response, Oct 30, 2019
Verified Support
Dear Sarvesh,

We do not want you to feel this way. Kindly share your Email ID along with the Cinema location at support@cinepolis.com with your ticket number (91465) in the subject line so that our team can assist you better in this regard.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Nov 7, 2019
Verified Support
Dear Sarvesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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