[Resolved] Icici Lombard — icici lombard health insurance policy

[Resolved] Icici Lombard — icici lombard health insurance policy - cancellation

A aarti65 from Jalalpur, Gujarat

Respected sir, I am aarti. My policy no [protected]/hp/[protected]/00/000. For this policy i gave request for cancellation. I received call from you that cancellation charges is must like courier charges and all but still i am not received any documents from your side and health card also not received, so that the reason of your poor services and you are not sure about your hospital list and i am disagree with your conditions so i decide to cancelled this within 15 days of starting date of policy. But she told me cancellation charges is 35% of policy, if you charge that amount we will go through the consumer court. When i purchased this policy, at that time they told me that if am not satisfy with policy then i can easily cancel this within 15 days without zero cancellation charge. Kindly help me in this. I am waiting for your reply. Thank you sir. Activation date : 17-apr-19 I can provide the recorded phone conversation upon request. Was this information helpful? No (0) Yes (0)
Jun 7, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support May 02, 2019 ICICI Lombard Customer Care's response Dear Aarti, Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact for us to check this from our end. Regards, ICICI Lombard General Insurance May 02, 2019 Updated by aarti65 This is my policy no 4128i/HP/[protected]/00/000. Please help me in this serious problem and refund my amount. Verified Support May 07, 2019 ICICI Lombard Customer Care's response Dear Ms. Kakasania, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding cancellation of policy number 4128i/HP/16****7/00/000. We sincerely apologizes for any inconvenience caused to you. As per our telephonic conversation held dated May 7, 2019 on your mobile number 81****49, we would like to inform you that your request for cancellation against the above policy was already done. Further full refund amount of Rs. 7635/- has been processed with Refund IDs: [protected] on May 5, 2019 to the account. The credit shall reflect in 7 to 10 working days. Hence we request you to contact your bank for realisation with above reference number. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services.
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