HDFC Bank — non refund of maturity amount

Address:

E-101 SUN CITY 105/1 BIDHAM NAGAR, ROAD, Kolkata, West Bengal, 700067

I had a hdfc children's double benefit plan (Policy number: 315420) with hdfc life, which matured on 09th feb, 2019. The total matured amount was inr 2, 48, 072 (Two lac fourty eight thousand and seventy-two only). I got a call from hdfc benefit payout cell – they insisted me to start another policy named hdfc life sanchay and i agreed. New policy number is 21419320 and annual premium inr 31, 499 (Thirty one thousand four hundred ninety nine only). I have received the new policy document along with first premium receipt. The outstanding amount of inr 2, 16, 573 (Two lac sixteen thousand five hundred and seventy-three only) was supposed to be transferred to my savings account.
Unfortunately, two weeks passed, i have not received that amount despite several reminders through emails, whatsapp and calls. Instead of that i am getting series of calls asking me to invest in additional policies. I have already explained them i need the amount urgently for my son’ admission in engg.
I need your intervention to get back my own hard earning money. I have no confidence on the company and now want to discontinue with the new policy as well as another existing policy (Policy number: 315421). Please let me know in case you need any more information and suggest me the next step.