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[Resolved]  Razorpay — razorpay money deducted but irctc website shows pending from bank end

While booking a railway e-ticket through irctc rail connect app, an amount of Rs:980.90 is debited from my account, but ticket is not booked.The payment status is Pending From Bank End .I have done payment through UPI BHIM APP with transaction Id[protected]. Please help me with this problem and refund the amount tl my account as soon as possible.
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Jun 15, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 15, 2019
Razorpay Customer Care's response Hi,

We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Complaint comments 
2 Comments

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Money is deducted from my bank account but ticket is not booked.How can I sure that my booking is confirmed as it's showing not booked because no bank response.

Reply
Razorpay Customer Care's response, May 17, 2019
Verified Support
Hey Shakti,

We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
A fraud transaction happened it is not my razorpayairtel account . Kindly look into the matter it's Rs. 8950/-
Some other person called and did the transaction. Kindly refund the amount sir.

Thank you
Reply
Razorpay Customer Care's response, May 17, 2019
Verified Support
Hey Jose,

Please write to us with the transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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