Submit a Complaint
Railways
Razorpay

[Resolved]  Razorpay — railyatri ticket cancellation refund

I have cancelled my ticket on 10th may 2019 and its 19th may 2019 today. It was written that it will take 4-5 days and it has been 9 days already passed and i have not received the refund yet. My razorpay refund id is: rfnd_cthqexiukzs7hj. Please check the status and refund my money. My pnr number is [protected] and i am worried i have to cancel other tickets also please help.
Was this information helpful?
No (0)
Yes (0)
Jun 21, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 20, 2019
Razorpay Customer Care's response Hey Sonam,

Kindly write to us with your transaction details here: https://razorpay.com/support/#request. We will have this checked and get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay
Complaint comments 
3 Comments

Related Razorpay reviews

[Resolved]Razorpay - Payment Deducted but Transaction Not Updated for State CET Cell[Resolved]Razorpay - UPI transaction -Amount successfully deducted.Not credited to Merchant website.Refund related[Resolved]Razorpay - Deducted unwanted charges from my hdfc bank account[Resolved]Razorpay - Payment not recd by the benificery hence order goy cancelled[Resolved]Razorpay - Amount debited but transaction failed - Razorpay
View all 3544 Razorpay Reviews

Comments

Booked Two Train Tickets from IRCTC using RazorPay and failed with Pending From Bank end Error
Transaction Id: [protected]
Transcation Id of Second Ticket :[protected]
Reply
Razorpay Customer Care's response, May 22, 2019
Verified Support
Hey,

We checked and see that the transactions 100001826518055 and 100001826525207 are unsuccessful payments and the refunds for the same have been processed successfully. You can track the status of the refunds here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Sir, I book a ticket on 09/05/2019 from Anand vihar to Bihiya. But i got a not booked with reason of not response from bank. But my 2290.98 rupees withdrawal from my account. But after 11 days my amount is not refund in my account. Please Refund my balance.
Transaction Id is- [protected]

Reply
Razorpay Customer Care's response, May 22, 2019
Verified Support
Hey,

We checked and see that the transaction 100001823216734 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Money deducted from bank account but ticket was not booked by google pay

Reply
Razorpay Customer Care's response, May 27, 2019
Verified Support
Hi Rahul,

We see that a refund: rfnd_CZO07Qbsdfhl2z of amount: ₹1, 920.49 was successfully processed on: 24th May, 2019. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3544
    Pending
    177
    Resolved
    1903
    View all 3544 Razorpay reviews & complaints
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information