[Resolved] Razorpay — refund not initiated | |||
Team, Please note that I had made a transaction against 3146/- through RazorPay almost 2 months back. The transaction was not successful and so the amount should have got refunded. No my bank ICICI says they has sent the money back to Razorpay and razorpay says they will not return the money as they are stuck in some processing. Please help me out. Was this information helpful? | |||
Jun 25, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
I used to took tickets by 'razor payment gateway'. The ticket was not booked /failure but the amount is debited from my account. I was hoping the amount would automatically credited back to my account, but till now i have not received. Please give me a feedback on this.
Razorpay Customer Care's response, May 30, 2019
Verified Support
Hi Aravind,
We checked the transaction ID 100001855522327 with the reference number 914707472364 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund
Thanks and regards,
Team Razorpay
We checked the transaction ID 100001855522327 with the reference number 914707472364 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund
Thanks and regards,
Team Razorpay
56%
Complaints
3543
Pending
177
Resolved
1903
View all 3543 Razorpay reviews & complaints
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
View all Razorpay contact information
UPI transaction ID is[protected]
To: IRCTCC - razorpay.[protected]@hdfcbank
Google transction Id: CICAgKDKh6aSfQ
We see that the refund has been successfully processed on 26th May 2019. You may check your IRCTC txn status here on this link with the transaction id: 100001832255144 - https://razorpay.com/support/#refund with the IRCTC txn id.
Thanks and regards,
Team Razorpay