[Resolved] Citrus Payment Solutions — fraudulent transaction from my bank account

nirajnnair

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala

I am K P Shantakumari a senior citizen from Trivandrum and today on 7th of June 2019 I received a phone call from +[protected] saying that my debit card is blocked so if the details regarding my debit card including my cvv and otp is provided it could be resolved. So, I provided them with the details and later I shockingly found that Rs49875 has been transacted from my account using this citruspay. I have informed the police and filed a complaint. I need help from you. I need you to find whose citruspay account has been credited with Rs49875 which had been debited from my account.I request this problem to be solved and credit back my money.
A/C no: is[protected] in ICIC Bank
Transaction is in passbook is as follows
MIN/CITRUSPAY K/20 and the transacted amount is Rs49875.00

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Jul 9, 2019

Complaint marked as Resolved

Verified Support

Jun 08, 2019

Citrus Payment Solutions Customer Care's response Hey,

please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

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Comments

Divyagiri

from Bengaluru, Karnataka

I used citruspay axisbank upi to recharge my sun direct dth. Amount got credited but payment failed

Divyagiri's reply, Jun 12, 2019

Please update

Citrus Payment Solutions Customer Care's response, Jun 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

souvik ghorai

from Mumbai, Maharashtra

I paid 198 from my paytm payment bank account by mistake.I want my money back.please help.
My upi id is - [protected]@paytm

Citrus Payment Solutions Customer Care's response, Jun 13, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team