Oyo Rooms — complaining about the service, after paying the room was not safe and refund not given

Address:

Thane, Maharashtra, 400604

I booked a room on 9th june 2019 with id IYZV9607.
The room was very near to the reception, the windows was open, only curtain was there and anyone could peak through the window. We told the hotel staff to give us another room as this was not safe for a female, they told me that no room was available and we should call oyo to get the refund as they cant give it to us.
The oyo team picks up the call after 15th time and they ask if i want any other booking and they dont tell me that i cant get a refund if i dont book another room. He told me i will get a call which i didnt.
Then after several time they pick up the call again on the next day and they tell ke that ill get the refund within 7 working days.
Then today morning i get an email that i wont get a refund.
I call them and after so much of hassle the refund team calls me and tell me if i had booked another room on the same day i would has gotten the refund.
Now they cant give it.
If there is a policy then you should tell it to the customer on the same day on the same time.
How would anybody know it.
Then i booked a room again and asked if i can a refund now, the person again tells me that ill get a refund.
I dont understand why do you give false assurance to the customer if you can get it done.
I want my refund back because i have been using oyo since last 6 months and i havent come across this pathetic service till now or i wouldnt have used it in the first place.