Submit a Complaint
Other
OYO Rooms

[Resolved]  OYO — refund not received after 14 working days

Address:Kolkata, West Bengal, 700060
Website:OYO

I booked a hotel in Palolem, Goa through OYO online. 1 week before journey received sms from OYO that the property is blocked and I have to shift. I spoke to OYO guest manager in this regard. They sent an email stating I will receive refund within 14 days. This happened on 26th May 2019. My booking no. is VWYC3480. I am still awaiting refund after 14 working days has passed.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 15, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
Verified Support
Jun 14, 2019
OYO Rooms Customer Care's response We apologize for the inconvenience you had to face. Our team has sent an Email on the registered mail ID. Kindly acknowledge that. We assure you we'll take care of your future stays. Let us know for any other assistance.
Jun 15, 2019
Updated by Supti Sadhukhan I have received an email from OYO soon after I posted my complaint. In their reply email they have BYPASSED the original reason for which I made the complaint. There is NO COMMENT absolutely about when they are going to refund my money. I attach the image of the letter from their end.

Jul 03, 2019
Updated by Supti Sadhukhan Received refund money after 33 days.
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

I have booked hotels through oyo and after booking oyo is not provided the gst invoice for my bookings. i have called so many times but no result simply they are asking the 1 minute time but not sending the gst invoice
Reply
OYO Rooms Customer Care's response, Jun 15, 2019
Verified Support
Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information