Oyo Rooms — it's technical issue disturbed me mentally and also affected by economic condition

Address:842001

Booking ID: FBTM4526
Date Of Check-in: 8 June To 11 June 2019
Date Of Booking: 4 June 2019
So,
I've booked My Room In Hotel Pragya International at Varanasi Through Oyo Rooms At 4 June 2019 And Also Paid The Amount, there I had applied some coupons so the amount was at discounted price.
I got free that I already have booked the hotel and I thought that I'll just go and check-in.
But
At 8 June 2019 just before 11 hrs to check-in I got a message that my booking was not valid and cancelled. I saw The Message And I Booked Another Hotel at another site Which Was Rs. 4000 More Than This booking.
And when I booked my room I got a message from Oyo that this was it's technical fault and I can rebook that room but the hotel I booked after it's cancellation message was not refundable.
So is it not the case of mental harrasment??
Please give the right judgement regarding this.
And I also want my all the expenses which has harmed me🙏
+3 photos
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 

Comments

Oyo people not proving correct information regarding the refund they only saying reference number and RRN number
Where as bank people are asking the mode of payment the bank details which they have initiated a refund and name of the account
It’s being almost 25 days I haven’t got my refund till now

OYO Rooms Customer Care's response, Jun 15, 2019
Verified Support
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information